Shipping and Returns

Domestic Shipping:

WE OFFER FREE SHIPPING ANYWHERE IN INDIA 

· Please allow 1-3 working days for your order to be dispatched.

· Normally orders placed before 1 pm on a business day, we aim to ship the same day, providing card security checks are complete, payment received and stock availability is confirmed.

· Orders placed after 1 pm will be shipped the next business day.

· Orders Received on Sunday or during Holidays are dispatched the following Monday or next working day.

· During busy times, such as holiday periods, there can be processing and shipping delays.

· The orders cannot be shipped to PO boxes or military addresses, rural domestic addresses require one or more additional days to deliver.

· For shipments delivered outside DELHI, the customer’s state may charge an OCTROI Duty on the top of the price of the item. These charges are beyond our control and can’t be reimbursed.

· Domestic customers are responsible for any OCTROI Duty charged by your state government. We are unable to predict which shipments will be assessed these fees or the amount of the fee that may be charged. In cases of refusal, either the cost of the goods or return service costs will be assessed.

International Shipping:

· International shipping charges are mentioned on our website. 

· Shipping charges and transit time will vary, depending on the location. All international packages are shipped via DHL / FedEx. All transit times are Monday to Saturday. International delivery cannot be guaranteed within a time frame due to customs. 

· International delivery time is approximately 5 to 7 days. 

· For some shipments delivered outside India, the importing country may charge an import duty/VAT on top of the price of the item. These charges are beyond our control and can’t be reimbursed.

· International customers are responsible for any import or customs fees charged by your government. We are unable to predict which shipments will be assessed these fees or the amount of the fee that may be charged. In cases of refusal, either the cost of the goods or return service costs will be assessed.

Tracking: e-mail containing your package tracking information will be sent after shipment.



General Scenario

We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:
• the item may be damaged during transit
• or there might be a manufacturing defect
• or that a wrong item is delivered to you

In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement/return of an item is made within the stipulated time-frame as given below. No returns or replacements will be allowed after the order is processed, except for the reasons given above.

To get a replacement, email us your Order Number and the Reason for returning. Only after receiving our confirmation for the return, you are requested to send the item back to us. We will then arrange for the replacement of the item through our logistics partner. We shall not be responsible for any items sent to us for return/replacement without our confirmation.

Our Return Policy:
• The replacement request must be made within 7 days of purchase and must not be part of the above list
• There are no extra shipping charges for the delivery of replacement items for the reasons mentioned above.
• In case of a replacement, our logistics partners will attempt delivery of the items thrice. In case the delivery is not executed during all the three attempts, due to the recipient not available / premises locked, etc., the customer shall still be charged for the order.
• In case of perishable items or custom-made non-perishable items, neither {www.7beanstalk.com} nor our enabling partners will be able to accept any returns or replacement of such items.

International Shipping Policy:

Terms and Conditions
Each item in your order is sold by {7BEANSTALK CO.}. Those items for shipment to countries outside of India may be subject to taxes, customs duties, and fees levied by the destination country. The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees.

With respect to each item for which Import duty fees have been calculated, you authorize {7BEANSTALK CO.} to designate a courier company or freight forwarder to act as your agent with the relevant customs and tax authorities in the destination country, to clear your merchandise, process and remit your actual Import duty fees for such item. The import duty may be collected by Courier Company on or before delivery.

Limitations
For products shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions, and safety warnings may not be in destination country languages; the products may not be designed in accordance with destination country standards, specifications, and labeling requirements; and the products may not conform to destination country standards. You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from {7BEANSTALK CO.}, the recipient is the importer of record and must comply with all laws and regulations of the destination country.

Privacy
Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our international customers and customers shipping products internationally to be aware that cross-border shipments are subject to opening and inspection by customs and/or postal authorities.

Also, we may provide certain order, shipment, and product information, such as titles, to our international carriers, and such information may be communicated by the carriers to customs and/or postal authorities in order to facilitate customs clearance and comply with local laws.

About Customs, Duties & Taxes:
When ordering from {www.7beanstalk.com}, you're responsible for assuring the product can be lawfully imported to the destination country.
The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of India may be subject to import taxes, customs duties, and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties, and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and can't predict what they may be. Customs policies vary widely from country to country. If customs clearance procedures are required, it can cause delays beyond our original delivery estimates